Recently, two customers from the Netherlands inquired about our products online and wanted to visit our factory in China. As a Roots blower supplier with 30 years of production experience, customers came to our workshop for field visits every week before the epidemic, so what is the basic process of customer factory inspection?

1. Preliminary preparation: including understanding customer requirements and standards, preparing relevant documents and materials, and arranging personnel to accompany customers for inspection and evaluation.

2. On-site inspection: Customers or their representatives to the supplier or manufacturer's production facilities, warehouses, laboratories, etc., to understand the production process, quality control and other aspects of the situation.

3. Document audit: The customer audits the quality management system documents of the supplier or manufacturer, including quality manuals, procedure documents, work instructions, etc.

4. Field testing: On-site testing of products or services by customers or their representatives to verify their performance and conformity.

5. Feedback and improvement: The customer will send the inspection results and comments to the supplier or manufacturer and ask it to make rectification and improvement.

Customer inspection can ensure the quality and reliability of products or services, improve customer satisfaction and loyalty. At the same time, suppliers or manufacturers can also understand their own shortcomings through customer inspection, and further improve and improve their own production and management level.

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